Consulting | Rapid Technologies

Since 1996, customers have trusted Rapid Technologies consulting services for successful project deployments while improving their Support and Service Delivery efficiencies.

We have developed a process-oriented approach to delivering industry-leading Service Management software solutions from ServiceNow. Helping our clients realize the value of their investment with an eye towards Continual Improvement.

Our Consulting Services:

Project Assessment + Planning 
Implementation + Configuration + Integration
Support + Managed Services

Upgrade Toolkit

Raptek offers an Upgrade Toolkit to help you get to the latest ServiceNow release.

Upgrades are sometimes not "one size fits all" so our toolkit takes into account:

Planning and Preparation
Gap Analysis for preparedness
Best Practices for upgrade tasks
Testing Plan
Go-Live Support

Process Consulting

Rapid Technologies provides ITIL consulting services to assist organizations in developing a best-practice framework for Service Management

Since ITIL is an organizational change project, the suggested ITIL project approach would begin with a careful analysis of the current environment, including:

Analysis of strategic direction
Current operating structures and processes
The business environment as it relates to the IT department
Existing customer satisfaction metrics
Baseline operating data

We work closely with IT management to identify areas of expected resistance, desired courses of action, project constraints, building buy-in, and internal resources that will be critical to project success.

Now Offering ITIL 4 Awareness & Foundation Training!

For more information about Rapid Technologies’ consulting services, contact info@raptek.com