Deliver an Effortless Customer Experience, Connect Teams to Fix Issues, and Proactively Prevent Calls
ServiceNow® Customer Service Management (CSM) goes beyond traditional customer service solutions to serve your customers—consumers or businesses—faster and more effectively. It gives customers their choice of contact options with omni-channel engagement. Customer issues are quickly routed to the appropriately skilled agents. Using an online customer service portal, you can automate recurring requests, deliver solutions via a comprehensive knowledge base, and provide customers with a community of peers and experts.