CONSULTING

Providing Expert Implementation Services & Best Practice Consulting since 1996

IMPLEMENTATION

SERVICES

Since 1996, customers have trusted Rapid Technologies consulting services to ensure successful project deployments.  Rapid Technologies implements and supports technologies and processes that provide scalable, adaptable solutions, which improve an organization’s Support and Delivery efficiencies.

 

As a part of this service offering, we have developed a process-oriented approach to delivering industry leading Service Management software solutions such as BMC Software and ServiceNow.

Some of the consulting services provided by Rapid Technologies include the following:

  • Project Assessment + Planning

  • Implementation + Configuration + Integration

  • Support + Managed Services

Try It:  Complimentary one hour planning session for your next project!

PROCESS

CONSULTING

Rapid Technologies provides ITIL consulting services to assist organizations in developing a best-practice framework for Service Management. Since ITIL is an organizational change project, the suggested ITIL project approach would begin with a careful analysis of the current environment such as:

  • Analysis of strategic direction

  • Current operating structures and processes, the business environment as it relates to the IT department

  • Existing customer satisfaction metrics

  • Baseline operating data

Rapid Technologies will work closely with IT management to identify areas of expected resistance, desired courses of action, project constraints and internal resources that will be critical to project success.

Now offering ITIL 4 Awareness& Foundation Training!

For more information regarding Rapid Technologies consulting services, please contact info@raptek.com.

UPGRADE

TOOLKIT

Rapid Technologies offers an Upgrade Toolkit to help you get to the latest releases of ServiceNow and BMC Remedy. Upgrades are not "one size fits all," that's why our toolkit takes into account:

  • Upgrade Best Practices

  • Web-Based Training to prepare for organization change

  • Gap Analysis for preparedness between current/ future state

  • Solution Workshops to identify roadmap

  • Proven implementation methodology

  • Follow up check-ups