Man that’s a loaded title, isn’t it?! But it’s one of the key objectives we often hear when speaking with IT leaders.
How does a struggling, reactive team move from:
Hunting down unknown root causes to outages and degradation
Routing and re-routing requests and incidents
Constant stream of inbound calls and emails (sometimes just for a status update)
To finding problems before they’re PROBLEMS...
To spending a majority of their time adding.