A current CMDB user isn’t getting the promised glory from their CMDB. They have an exorbitant amount of CIs, they may be linking to changes, but the accuracy may be off, they may have legacy or old data which isn’t reliable, and they often feel that the organization as a whole cannot comfortably say, my CMDB is trustworthy and actionable.

ServiceNow is constantly innovating and as the leader in Service management solutions it’s only expected that these improvements will continue to dramatically shift the way teams are leveraging the platform.

Recorded Webinar featuring Derek Mapes (VP, Technical Support) from Pax8 who discusses how ServiceNow has enabled their high growth organization to:

July 21, 2020 LONE TREE, Colo. & SAN DIEGO–(BUSINESS WIRE)–Rapid Technologies, a Premier ServiceNow partner, recently completed a ServiceNow modernization project for San Diego-based Sanford Burnham Prebys Medical Discovery Institute.

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Lots of businesses know that Customer Service Management Professional provides access to native machine learning, virtual agents and analytics to make your service desk more flexible, more efficient and more forward looking. But when is the right time to start using it? Well, the easy answer is, “as soon as possible,” since part of the value of the solution is to help you make these kinds of decisions, but let’s not get too ‘chicken and egg’ here and look at when your service desk will be ready to ‘go Pro’.

Predictive Intelligence: A good indication for Pro is when you are looking to improve your response and resolution times and reduce the number of times a case category or assignment has to be changed.

Community is at the core of Raptek, and hosting Tuesday’s Run on May 2nd (our annual virtual charity run/walk) is just one of the ways we like to give back in the communities where our customers and employees reside. Given the current “virtual” time that we’re in, we saw many leverage the event as a good team building activity and the overall turnout from customers, partners, colleagues, friends and family was impressive!

Check out a few of these smiling faces and many more here (see, running isn’t so bad after all)!

Similar to last year, 100% of the event registration and any additional donations which totaled $5900.00 this year went directly to the Children's Hospital of each participant’s choosing.

Rapid Technologies is excited to announce our new "ServiceNow for Good" program!

LONE TREE, Colo., April 28, 2020 /PRNewswire/ -- Rapid Technologies, a boutique ServiceNow partner, has announced a new program designed to benefit Children's Hospitals across the US and Canada.

New York? You mean Orlando, right?

Before we head to the ServiceNow Orlando release, there are still several organizations who fall into one of two categories:

They’re planning an upgrade to New York soon, to stay “one release back”.
Or they’ve JUST completed the upgrade and are now asking “What next?”

Regardless of scenario, our Sr. ServiceNow Consultant, Tommy Morris, is sharing five favorite enhancements worth knowing about in New York and how to plan that upgrade.

What is the ServicePortal? The Service Portal is now 6 versions in with Madrid and 7 versions with New York and has been introduced into many other parts of …