Reflecting on our company’s 25yr anniversary date, I decided to dig a little deeper into what’s made our company who we are today.

I had a chance to catch up with our company’s founder and former CEO, Dave Wilmot, recently and reminisce a bit.

The story of Nick and Carla at ACME Corp

Nick has two weeks until Day 1 at ACME Corp. Carla, his manager-to-be, has a slew of tasks for Nick to complete, docs to acknowledge/sign, and requests for equipment/access to be made.

Most orgs know this painfully well.

As a mission driven company, we believe in doing good business & doing good. In following that philosophy, we established the ServiceNow for Good program this year as a way to give back to our clients’ local communities.

But as to the real reason why, it was an opportunity to honor and remember the legacy of an employee’s daughter (Tuesday Whitt) who lost her battle to childhood cancer in 2009. Tuesday touched so many lives while here on Earth, and it’s our hope that we might do the same in her memory by supporting kids battling cancer and their families.

Man that’s a loaded title, isn’t it?! But it’s one of the key objectives we often hear when speaking with IT leaders.

How does a struggling, reactive team move from:

Firefighting...

Hunting down unknown root causes to outages and degradation
Routing and re-routing requests and incidents
Constant stream of inbound calls and emails (sometimes just for a status update)

To finding problems before they’re PROBLEMS...
To spending a majority of their time adding.

The Raptek Perspective on Enterprise Customer Service
As a current ServiceNow partner, and former Salesforce partner, Rapid Technologies has a unique perspective on best practices for Enterprise Customer Service through experience with both solutions. A frequent conversation with our customers is whether a company that wants to have long-term positive engagements with their customers should choose Salesforce or ServiceNow.

It’s a new release, and with it comes so much opportunity!

As we say (every six months) “ServiceNow is constantly innovating” and the Paris release is no different. With a huge reinvestment annually in product development, it’s no wonder that ServiceNow retains it’s Gartner Magic Quadrant leadership

Paris offers some of the most impressive improvements around how we leverage the platform for our customers.

A current CMDB user isn’t getting the promised glory from their CMDB. They have an exorbitant amount of CIs, they may be linking to changes, but the accuracy may be off, they may have legacy or old data which isn’t reliable, and they often feel that the organization as a whole cannot comfortably say, my CMDB is trustworthy and actionable.

ServiceNow is constantly innovating and as the leader in Service management solutions it’s only expected that these improvements will continue to dramatically shift the way teams are leveraging the platform.

Recorded Webinar featuring Derek Mapes (VP, Technical Support) from Pax8 who discusses how ServiceNow has enabled their high growth organization to:

July 21, 2020 LONE TREE, Colo. & SAN DIEGO–(BUSINESS WIRE)–Rapid Technologies, a Premier ServiceNow partner, recently completed a ServiceNow modernization project for San Diego-based Sanford Burnham Prebys Medical Discovery Institute.