Reporting Analytics

Northcraft Analytics is your partner in equipping your IT Organization with Premier Metrics discovery around your Service Management processes for any of the top ITSM platforms in the market such as BMC Remedy and ServiceNow.

 
 
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Features

  • Advanced Metrics – Over 1,500 pre-calculated metrics for ITIL Service Support and Service Delivery processes that are designed to be external and accurate.
  • Executive Dashboards - Evaluate operational performance at a glance with executive dashboards. View as a standalone webpage or integrate easily into SharePoint.
  • ITSM Integration - Move seamlessly from web-based reports to individual items in your ITSM system to address urgent items directly.
  • Key Performance Indicators - Uncover value immediately by leveraging our packaged KPIs across 10 process areas.
  • Ad-Hoc Reporting - Build your own ad-hoc reports directly in Excel OR with our integrated web-based reporting environment.