northcraft ANALYTICS

CIO dashboards and metrics for your IT organization

  • Advanced Metrics – Over 1,500 pre-calculated metrics for ITIL Service Support and Service Delivery processes that are designed to be external and accurate.

  • Executive Dashboards - Evaluate operational performance at a glance with executive dashboards. View as a standalone webpage or integrate easily into SharePoint.

  • ITSM Integration - Move seamlessly from web-based reports to individual items in your ITSM system to address urgent items directly.

  • Key Performance Indicators - Uncover value immediately by leveraging our packaged KPIs across 10 process areas.

  • Ad-Hoc Reporting - Build your own ad-hoc reports directly in Excel OR with our integrated web-based reporting environment.