ServiceNow IT Service
Management (ITSM) Suite
Two companies merging with different IT Support teams and tools.
Rapid Technologies implemented ServiceNow as a single, standardized platform solution to scale with the organization.
ServiceNow Customer
Service Management
(CSM)
CSM Portal
Robust Customer Service Management solution was needed for external requests for logistics support.
Implemented ServiceNow Customer Service Management (CSM) and Portal for request management.
ServiceNow IT Operations
Management (ITOM)
Configuration Management Database (CMDB)
Discovery
An untrustworthy CMDB which resulted in unreliable business outcomes in the change and incident processes within ServiceNow.
Rapid Technologies led a successful CMDB cleanup which established governance by defining new policies and procedures while re-architecting the Discovery application.
ServiceNow IT Business
Management (ITBM)
Configuration
Management Database
(CMDB)
Migrating from a legacy solution to ServiceNow, and realizing the value of the platform.
Rapid Technologies delivered an objective driven approach leading pilot project teams to start small and scale, removing unnecessary customizations and meeting government compliance needs.
ServiceNow Service Portal
Last minute request from Legal Dept to build out a customer-facing request portal to comply with the 2020 California Consumer Privacy Act (CCPA).
Rapid Technologies extended the ServiceNow Service Portal to allow for public requests to comply with CCPA.
ServiceNow integration
As a global MSP, an integration standard was needed between our client’s ServiceNow system and their customers/vendors system.
Rapid Technologies deployed a robust integration framework that delivered a standardized model.
ServiceNow IT Service
Management (ITSM) Suite
Rapid Managed Services (RMS)
Need to improve end user ServiceNow perception post Go-Live, and establish a roadmap for expansion.
Rapid Technologies made configuration adjustments for a better end user and agent experience, fixed implementation gaps and enabled Performance Analytics.
ServiceNow Training Development
ServiceNow Training Delivery
Internal teams were unsure of how best to use the ServiceNow platform to drive the results expected by the business.
Rapid Technologies delivered Governance, Process, and Platform Training sessions enabling the operational teams to understand how best to utilize the ServiceNow platform.