ServiceNow CSM: When to Go Pro

Lots of businesses know that Customer Service Management Professional provides access to native machine learning, virtual agents and analytics to make your service desk more flexible, more efficient and more forward looking. But when is the right time to start using it? Well, the easy answer is, “as soon as possible,” since part of the value of the solution is to help you make these kinds of decisions, but let’s not get too ‘chicken and egg’ here and look at when your service desk will be ready to ‘go Pro’.

Predictive Intelligence: A good indication for Pro is when you are looking to improve your response and resolution times and reduce the number of times a case category or assignment has to be changed.

Great turnout for Tuesday’s Run!

Community is at the core of Raptek, and hosting Tuesday’s Run on May 2nd (our annual virtual charity run/walk) is just one of the ways we like to give back in the communities where our customers and employees reside. Given the current “virtual” time that we’re in, we saw many leverage the event as a good team building activity and the overall turnout from customers, partners, colleagues, friends and family was impressive!

Check out a few of these smiling faces and many more here (see, running isn’t so bad after all)!

Similar to last year, 100% of the event registration and any additional donations which totaled $5900.00 this year went directly to the Children's Hospital of each participant’s choosing.

ServiceNow for Good

Rapid Technologies is excited to announce our new "ServiceNow for Good" program!

LONE TREE, Colo., April 28, 2020 /PRNewswire/ -- Rapid Technologies, a boutique ServiceNow partner, has announced a new program designed to benefit Children's Hospitals across the US and Canada.

Let’s (Virtually) Go To New York: Top Five Favorites of ServiceNow’s New York Release

New York? You mean Orlando, right?

Before we head to the ServiceNow Orlando release, there are still several organizations who fall into one of two categories:

They’re planning an upgrade to New York soon, to stay “one release back”.
Or they’ve JUST completed the upgrade and are now asking “What next?”

Regardless of scenario, our Sr. ServiceNow Consultant, Tommy Morris, is sharing five favorite enhancements worth knowing about in New York and how to plan that upgrade.

Commitment to our Clients during COVID-19

Given the COVID-19 pandemic, I wanted to express our team’s commitment in continuing to deliver a high level of service to our clients. As most of our employees have been accustomed to working remotely for years, there will not be any disruption in the services we’re currently providing to our clients.