Blog

Save the Date!

Save the Date! The 3rd Annual Tuesday’s Run will be held (virtually) on September 12, 2021. Join us for our annual 5k run/walk in support of kids battling cancer to benefit Children’s Miracle Network Hospitals across the country.

As part of the Service Now for Good - September Month of Giving, 100% of every dollar raised goes directly to your local Children’s Hospital.

ServiceNow Global Impact Report

As a mission driven company ourselves, it’s wonderful to see ServiceNow’s emphasis on making a global impact. Great article by Gina Mastantuono, ServiceNow’s CFO, announcing their first annual Global Impact Report 2021.

Raptek – 25 years in the making!

Reflecting on our company’s 25yr anniversary date, I decided to dig a little deeper into what’s made our company who we are today.

I had a chance to catch up with our company’s founder and former CEO, Dave Wilmot, recently and reminisce a bit.

ServiceNow for Good – the reason why

As a mission driven company, we believe in doing good business & doing good. In following that philosophy, we established the ServiceNow for Good program this year as a way to give back to our clients’ local communities.

But as to the real reason why, it was an opportunity to honor and remember the legacy of an employee’s daughter (Tuesday Whitt) who lost her battle to childhood cancer in 2009. Tuesday touched so many lives while here on Earth, and it’s our hope that we might do the same in her memory by supporting kids battling cancer and their families.

Becoming a Proactive IT Operation

Man that’s a loaded title, isn’t it?! But it’s one of the key objectives we often hear when speaking with IT leaders.

How does a struggling, reactive team move from:

Firefighting...

Hunting down unknown root causes to outages and degradation
Routing and re-routing requests and incidents
Constant stream of inbound calls and emails (sometimes just for a status update)

To finding problems before they’re PROBLEMS...
To spending a majority of their time adding.

ServiceNow CSM + Salesforce CRM: Better Together

The Raptek Perspective on Enterprise Customer Service
As a current ServiceNow partner, and former Salesforce partner, Rapid Technologies has a unique perspective on best practices for Enterprise Customer Service through experience with both solutions. A frequent conversation with our customers is whether a company that wants to have long-term positive engagements with their customers should choose Salesforce or ServiceNow.

Top 5 favorites from the ServiceNow Paris release

It’s a new release, and with it comes so much opportunity!

As we say (every six months) “ServiceNow is constantly innovating” and the Paris release is no different. With a huge reinvestment annually in product development, it’s no wonder that ServiceNow retains it’s Gartner Magic Quadrant leadership

Paris offers some of the most impressive improvements around how we leverage the platform for our customers.