ServiceNow for Good – the reason why

As a mission driven company, we believe in doing good business & doing good. In following that philosophy, we established the ServiceNow for Good program this year as a way to give back to our clients’ local communities.

But as to the real reason why, it was an opportunity to honor and remember the legacy of an employee’s daughter (Tuesday Whitt) who lost her battle to childhood cancer in 2009. Tuesday touched so many lives while here on Earth, and it’s our hope that we might do the same in her memory by supporting kids battling cancer and their families.

Becoming a Proactive IT Operation

Man that’s a loaded title, isn’t it?! But it’s one of the key objectives we often hear when speaking with IT leaders.

How does a struggling, reactive team move from:

Firefighting...

Hunting down unknown root causes to outages and degradation
Routing and re-routing requests and incidents
Constant stream of inbound calls and emails (sometimes just for a status update)

To finding problems before they’re PROBLEMS...
To spending a majority of their time adding.