In order to deliver a solution of the highest quality, Rapid Technologies follows a proven Professional Services Implementation Methodology, based on best practices acquired over 20 years in business. Utilizing a phased approach, Rapid Technologies emphasizes a commitment to assessing client requirements, developing/implementing a solution tailored to those requirements, delivering training to ensure success and partnering with your organization to achieve results.

Leveraging their extensive deployment experience, Rapid Technologies delivers both custom-developed and out-of-box Web-Based Training (WBT) for enterprise Service Management solutions.  Our Instructor-Led Training for Service Management, in addition to best practice training for ITIL, is also delivered by some of the most renowned instructors.

Rapid Technologies strategy for support is to provide our customers a higher level of service at the first contact by having Senior Engineers assigned to our support customers. This enables us to more promptly address our customers support issues as we build our knowledge of their environment.