Why Rapid Technologies WBT

  • End user focused; great user interface
  • Designed based on customer feedback
  • Addresses usability concerns / accelerates learning curve
  • SMEs utilized in content creation and development
  • Bridges the gap between learning ITIL to using ITSM
  • Always available and self paced
  • Accommodate a large number of users
  • Navigate to any topic that you need/want to learn about
  • Demos and “Try-It” exercises allow for great interaction
  • Revisit any module/topic/demonstration as needed
  • Leverage WBTs as a job aid to be more productive
  • Great reference tool for training reinforcement
  • No travel expenses to your sites to deliver training
  • Quizzes to reinforce concepts and measure completion
  • Train early and often – vision of the end state at beginning
  • Accelerate requirements gathering, workshops, user testing
  • Created in industry leading Adobe Captivate (with professional audio)
  • SCORM 1.2 and 2004 Compliant - host on your LMS
  • Small investment in training helps larger ITSM investment succeed!

Unique WBT delivery options

Flexible (and unique) pricing options:

  • Single user for x days
  • Site license - unlimited users, access, hosting rights
  • Site license - unlimited users, access, hosting & editable
  • Source files provided that can be modified (by Raptek or customer)
  • Allow for the addition of new content (WBT best practice)
  • Great for branding and/or customizing
  • 30 Day Money Back Guarantee 

BMC Remedy Versions Available:  7.0, 7.1, 7.5, 7.6, 7.6.04, 8.0, 8.1

  • Rapid Technologies WBT - Using Remedy Service Desk
  • Rapid Technologies WBT - Using Remedy Change and Release Management
  • Rapid Technologies WBT - Using Remedy Asset Management
  • Rapid Technologies WBT - Using Remedy Service Level Management
  • Rapid Technologies WBT - Using Remedy Service Request Management
  • Rapid Technologies WBT - Introduction to BMC Atrium CMDB

 

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