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Education & Training

Course Offerings

Rapid Technologies offers our own proprietary BMC Remedy ITSM training courses, custom BMC Remedy courses that are tailored to your system, and ITIL certifications, overview and simulation courses.  We provide Instructor-led Public and Onsite courses, Instructor-led Online (via Webex) courses, and interactive, audio enhanced Web-Based Training (Self Paced) Courses.

We are pleased to offer the following Courses (for more information please contact training@raptek.com):

Rapid Technologies BMC Remedy Courses:

Web-Based Training (WBT) / Computer-Based Training (CBT)

The following provides an overview of the Web-Based “Using” Remedy ITSM Training that is available.  We can provide any WBT class listed as an onsite, instructor led course or Live via WebEx class if that is preferred.

BMC Remedy Versions Available:  7.0, 7.1, 7.5, 7.6, 7.6.04, 8.0, 8.1

  • Using Remedy Service Desk for Support (Incident & Problem)
  • Using Remedy Change & Release Management for Support
  • Using Remedy Asset Management for Support
  • Using Remedy Service Level Management for Support
  • Using Remedy Service Request Management for End Users
  • Using Remedy Requestor Console for End Users
  • Using Remedy Reporting
  • Using Remedy Knowledge Management for End Users
  • Remedy Processes and the CMDB
  • Introduction to the CMDB 

Instructor Led Training

Below are just some of our Instructor Led Training (ILT) offerings, however, please inquire if there is a course you are interested in taking that is not listed below.  We can also customize a course specifically for your organization in both Instructor-led formats and as Web-based training.

BMC Remedy Versions Available:  7.0, 7.1, 7.5, 7.6, 7.6.04, 8.x

  • Rapid Technologies Remedy AR System Administering
  • Rapid Technologies Remedy ITSM Application Administration / Configuration
  • Rapid Technologies BMC Atrium CMDB Administering
  • Rapid Technologies Remedy Application Boot Camp (combination ITSM and CMDB course)
  • Rapid Technologies BMC Service Request Management Administering
  • Rapid Technologies BMC Business Analytics for BSM User Training
  • Rapid Technologies BMC Business Analytics for BSM Administering

BMC Remedy Courses (we are a reseller of BMC Training Classes):

  • Please contact us for a discounted quote on any BMC Training Class offered by BMC Software.

 

To request a quote, or additional information, please contact training@raptek.com.