Solutions

Business Service Management:

BSM is creating a transformative effect on IT management, allowing once disparate IT management functions to be brought together.

How? Through best practice IT processes out-of-the-box, through proactive automated technology management capable of corrective actions before the business is interrupted, all made possible / driven by a shared repository that aligns IT with business requirements, the CMDB.

“As 76% of the IT budget goes to operations, firms that implement BSM can potentially save 25% of their overall IT budget.”
Forrester Research, Inc., “Implementing BSM: Keep The Big Picture In Mind If You Want To Reap The Full Benefits”, T. Mendel, P. O’Neill, with J. Garbani, R. Iqbal, April 2006

BSM Blueprint (1).pdf