As an IT Service Provider since 1996, Rapid Technologies is solely focused on delivering expert consulting, support and training services for industry-leading software solutions.
Focus: delivering the industry's leading ITSM and CRM solutions.
Technical Support: providing expert level support at the first contact.
Longevity: delivering expert consulting services and training since 1996.
Experience: our consultants each have a minimum of 5+ years experience.
Best-practices: accelerate your project deployment by leveraging our expertise.
Flexibility: services ranging from project/contract consulting to full managed services.
In order to deliver a solution of the highest quality, Rapid Technologies follows a proven Professional Services Implementation Methodology, based on best practices acquired over 18 years in business. Utilizing a phased approach, Rapid Technologies emphasizes a commitment to assessing client requirements, developing/implementing a solution tailored to those requirements, delivering training to ensure success and partnering with the organization to achieve results.
As an authorized Support Partner, Rapid Technologies provides first level support for many of the leading technologies such as BMC Software, Mobile Reach, Kinetic Data, Bomgar and Northcraft Analytics . Our strategy for support is to provide our customers a higher level of service by having dedicated Senior Engineers directly assigned to our support customers. This enables us to more promptly address our customers support issues as we build our knowledge of their environment.
Leveraging their extensive deployment experience, Rapid Technologies delivers both custom-developed and out-of-box Web-Based Training (WBT) for enterprise solutions such as BMC/Remedy IT Service Management. Instructor-Led Training for BMC/Remedy, in addition to best practice training for ITIL and COBIT, is also delivered by some of the most renowned instructors.