Rapid Technologies

As a BMC Remedy partner since 1996, Rapid Technologies' entire organization is focused on delivering the following offerings to our customers: 

Consulting & Development

In order to deliver a Service Management solution of the highest quality, Rapid Technologies follows a proven Professional Services Implementation Methodology, based on Information Technology Infrastructure Library (ITIL) best practices. Utilizing a phased approach, Rapid Technologies ensures that the implementation services are delivered in manageable sections that coincide with customer time requirements.

Support Services

As an authorized BMC Level 1 Support Partner, Rapid Technologies provides first level support for BMC Remedy software. Our strategy for support is to provide our customers a higher level of service by having dedicated Senior Engineers directly assigned to our support customers. This enables us to more promptly address our customers support issues as we build our knowledge of their environment. Our Level 1 Support Desk, based in the US, has direct access to BMC’s support to quickly escalate issues if required. We provide ongoing follow-up to ensure that the escalated issue is addressed promptly.

Education & Training

As a BMC Approved Education Partner, Rapid Technologies provides instruction for BMC Software courses as well as our own custom BMC Remedy and ITIL courses/simulations. Given our extensive experience with BMC Remedy IT Service Management, we have developed a suite of web-based training classes targeted towards users of Service Desk, Change Management, Asset Management, and Service Level Management. As with our professional services, we have a proven methodology for delivering training for Needs Analysis, Design, Development, Delivery, and Measuring Results.

Software Solutions

As an authorized reseller of BMC Software, Rapid Technologies offers a comprehensive solution including software licenses, maintenance, consulting, training and support. An added benefit is our ability to extend valuable savings through software discounts.